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FAQ
1.Which carrier do you use, can I pay cash on delivery?
To send your orders, we use the post office or Zásilkovna with the possibility of payment in advance or cash on delivery - but it always depends on the specific country - read the price list of transport in your country.
2. Do you also ship abroad? What currency can I pay in?
Yes, we ship to Slovakia, Poland and Germany. You pay in the chosen currency (EUR, PLN - you can always select it in the top right).
3. How long can I expect the shipment?
We always try to prepare and process the order as soon as possible - max. 2-3 working days (when paying in advance, we send after crediting the payment to the account) . Subsequently, it depends on the carrier, you always have a tracking number available to track the shipment.
4. Do you also have a brick-and-mortar store where I can choose the goods in person?
No, we only operate an e-shop (based in the Czech Republic)
5. what kind of jewelry is it? do you have an option for allergy sufferers?
It is costume jewelry, we work with jewelry metal (we always try to purchase material without nickel content, but even so, the elements may bother very sensitive individuals). If you need an alternative in the form of surgical steel, we can replace the fastening - if it is technically feasible for the earrings in question - with hooks made of surgical steel (Additional service, see Product menu). We have detailed the specific care of jewelery for you in the Advice and information tab.